Distress / safety (facility)
Facility safety
In a dementia care setting, Tessa detected distress when another resident entered unaccompanied. The family and facility were notified; safety steps were taken to restrict unwanted access to her room.
Know when a resident needs help.
Falls, check-ins, and calls for help. Audio-only coverage that protects resident dignity: no pendant, no button, no camera.
Audio-only - no camera, ever
Tessa catches the moments most families miss - then it's your call.
Real alerts
Care teams and families who got a heads-up in time.
Fall / impact
Overnight fall in room
Tessa flagged a possible fall after hours. Care staff and family received an urgent alert with timing and what was noticed, so someone could check the resident sooner.
Stories are anonymized.
How Tessa works
Plug it in.
Your Tessa Listener sits quietly in a resident's room at the care facility. Hardware is included. No camera, ever.
Tessa listens.
Tessa listens in the room for sounds that may need attention - falls, distress, missed check-ins, and more.
Care staff and family get alerted.
Clear urgent alerts go to caregivers on site and invited family members in the Tessa app, so families stay in the loop without creating more work for busy staff.
$99.99 per room / month
Hardware included
Tell us about your facility and we'll map what fits.
What Tessa listens for
Three situations care teams and families act on.
When something major happens in a resident's room, Tessa notifies caregivers and invited family members, so families stay involved without extra work for busy staff. Examples of what Tessa can listen for. Not every sound becomes an alert.
11:47 PM - Resident room
Possible fall.
Tessa detects a sharp impact and captures whether the resident calls for help, or the quiet that follows. Care staff and family get an urgent alert with when it happened and what Tessa noticed.
10:30 AM - Resident room
Check-in overdue.
Tessa notices a missed expected activity or routine window in the room. Care staff and family get a clear alert so someone can check in before a small delay becomes a bigger concern.
1:08 AM - Resident room
Call for help.
Tessa detects cries for help, shouts, or distress in the room and sends care staff and family an urgent alert with when it happened and what Tessa noticed.
After an alert
What happens when Tessa flags something urgent
When Tessa detects a possible urgent event in a resident's room, care staff and invited family members get a clear notification in the Tessa app. Depending on your setup, we can also call key contacts if they are not in the app, so a major event is not missed. Tessa is not a replacement for 911. Call emergency services if someone is in immediate danger.
Facility deployments can include app notifications for care teams and families, with optional phone follow-up for key contacts. Families stay informed without adding steps for on-site staff.
Honest expectations
How fast · What we detect · What we can't
Alerts are typically sent within 15 minutes of an event.
Heard, not watched.
Audio-only listening in the resident's room - not a live feed. Consent required. See our privacy policy for how data is handled.
- Residents keep their privacy and dignity. No one is watching - ever.
- Care staff and families stay informed without exposing private moments. Shared audio only with permission.
- No permanent record of life in the room. Data is handled securely and removed within 30 days.
What happens after you reach out?
Step 1
Talk with our team
Share how your facility is set up and what coverage you need. We will walk through a fit for your care model.
Step 2
We plan your Listener rollout
Hardware is included. We help you map rooms, contacts, and who on staff and family should receive alerts.
Step 3
Plug in. Your team is connected.
Guided setup in the app. Residents do not need a smartphone - just power and Wi-Fi. Alerts go to care staff and invited family once Tessa is online.
Questions care teams ask
Who gets an urgent alert?
Alerts can go to care staff and family members you invite in the Tessa app, so families stay in the loop without creating more work for busy caregivers.
What does an alert look like?
You receive a clear notification with what Tessa noticed, when it happened, and enough context to decide whether to check the room, call, or escalate.
Is Tessa emergency monitoring?
No. Tessa helps surface possible urgent events for care team and family follow-up. It does not replace 911, medical alert systems, or professional monitoring.
How is Tessa priced for facilities?
$99.99 per room per month, with hardware included. Facility agreements are custom. Contact our sales team to discuss coverage, contacts, and rollout.
Is Tessa always listening?
Tessa uses audio to identify meaningful events and patterns. It is not a live feed, and event audio is shared only with permission.
Who needs to consent before setup?
The facility should have appropriate authorization and resident consent (or legal authority) before enabling audio monitoring in a resident's room.
What happens to resident and family data?
Data is handled securely and removed within 30 days. See our privacy policy for full details on access, deletion, and controls.
Give care teams and families a clear heads-up when it matters.
Clear alerts for major moments in the room - audio-only, no camera. Involve families without adding work for busy staff. Talk with our team to see if Tessa fits your facility.